This privacy notice sets out how eLaHub Ltd collects, uses and protects any information which you give when you use this website.


We are committed to ensuring that your privacy is protected. When you provide us with personal information, it will only be collected with your permission and that it will be used in accordance with this privacy notice.

Where this notice refers to “data protection laws”, it refers to the General Data Protection Regulation.

Please contact us at support@elahub.net if you have any questions or concerns about this privacy notice or our privacy practices.

This privacy notice is effective from March 2019.


Who we are

The term ‘eLaHub’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 7, Green Close, Old Alresford, Hampshire, SO24 9DJ.
Our company registration number is 11783810.
We are registered in England and Wales.
The term ‘you’ refers to the user or viewer of our website.
Our website address is: htstp://www.elahub.net.
Data controller: Susi Miller


What personal information do we collect?

When you use our services, we may collect the following information from you:

  • Your name and job title
  • Your organisation and work address
  • Contact details, typically your email address, telephone number (or digital equivalent, such as your Skype account name) and social media account details
  • Your Internet Protocol (IP) address and details of the web browser and operating system you use

Typically, we collect personal information via our website, email, telephone, social media or in person. Sometimes, we may obtain personal information via one of our partner organisations. In such cases, our data protection and privacy policies form part of our contracts.

We do not hold any special category or sensitive personal data.


Why do we collect personal data?

We need this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To facilitate the normal activities of providing our services to you, which includes communicating with you or your organisation.
  • For internal record keeping.
  • To fulfil our legal obligations in the prevention or detection of fraud or other illegal activities.
  • To contact you to gather feedback on training courses, events or talks you have attended.
  • To improve our products and services.
  • To contact you by email, phone or post for market research purposes.
  • To send occasional promotional emails about new services, special offers or other information that we think you will find interesting using the email address which you have provided (we do not issue regular marketing newsletters).

Where is your personal data used?

Wherever possible, your information will only be used internally by the staff of eLaHub Ltd, within the UK. In some circumstances, it may be necessary to share some of your information with partners, who may be located outside the UK. When we work with partners, they are required to adhere to our policies, including this privacy notice. In these situations, we will only share your information with your consent.

We will not sell or lease your personal information to third parties.

Where your data is stored on third-party systems, we try to ensure that your data remains in the UK, or inside the EU. For example, our website is hosted in the UK.

Where it is necessary to use services outside the UK, we have contracts in place with those third-party suppliers to ensure they meet data protection laws and our privacy and data protection policies. For example, in some situations, your data may be transferred and stored via online systems that operate outside the UK or the EU.


How long do we keep your personal data for?

We hold the personal data we collect from you as long as we have an ongoing legitimate business need to do so. For example, this may be in the normal activities of providing our services to you or as required by financial obligations or applicable laws. Data retention periods for different types of data are defined in our data protection policy, which is available on request.

eLaHub Ltd only stores data is electronically. When your personal information goes past its data retention period, it is deleted. If it is not possible to fully delete data, it will be anonymised in order to protect your privacy.


How do we make sure your personal data is secure?

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our email systems are secured using TLS. Wherever we request personal information from you digitally, we use Hypertext Transfer Protocol Secure (HTTPS) to ensure your data is safely transmitted to our server through a secure socket layer (SSL). Web browsers typically indicate that a website is secure by showing a padlock icon in its address bar.


Your rights in relation to personal data

Under data protection laws, you have the right to obtain a copy of any personal data we hold for you. You also have the right to ask that we remove all your data from our records.

You may request from us full details of the personal information we hold about you (commonly referred to as a subject access request). If you would like a copy of the information held on you, please contact us at support@elahub.net. We will fulfil reasonable requests within one month without a fee.

If you believe that any information, we are holding on you is incorrect or incomplete, please contact us at support@elahub.net as soon as possible. We will fulfil reasonable requests to correct inaccurate or incomplete information within one month.

You may choose to restrict the collection or use of your personal information, or even request that we remove all your data from our records. If you have previously agreed to us using your personal information and have changed your mind in any way, please contact us at support@elahub.net to request changes to or removal of your data.


Data breach notifications

Should we detect any data breaches that adversely affects your privacy, we will contact you as soon as possible and within the 72 hours required by data protection laws.


Further information

Cookies

Our site (eLaHub.net) uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.

By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things, eg remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website.

Google Analytics

Google Analytics stores information about:

  • the pages you visit on elahub.net
  • how long you spend on elahub.net
  • how you got to the site
  • what you click on while you’re visiting the site

This information is held by Google on their servers. We can access that information, and while it shows the activity on our website we cannot identify individuals.

You can choose to view our website without Google Analytics.
See Google Analytics Opt-out Browser Add-on

You can find out more about Google Analytics usage of cookies.
See Google Analytics Cookie Usage on Websites

YouTube

YouTube is used by eLaHub.net to store and show video content.

We publish all our video in YouTube’s privacy enhanced mode.

To find out about how YouTube uses cookies and to manage your preferences see Google Account Privacy Check-up

Comments
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

How to Manage and delete cookies
The Information Commissioner’s Office: Cookies guidance


Comments

If you leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. For further information see the Gravatar service privacy policy

After approval of your comment, your profile picture is visible to the public in the context of your comment.


Linking to other websites / third party content

This website contains links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting other sites, and such sites are not governed by this privacy notice. You should exercise caution and look for the privacy statement applicable to the website in question.