Provide captions for any prerecorded videos with sound.
How do I comply?
- Provide open captions (which cannot be turned off) or closed captions (which can be turned on or off) for all of your videos.
- Open captions have the advantage of being permanently visible so cannot be missed. Closed captions have the advantage of giving learners more control.
- Captions should be synchronised to the action that is happening in the video.
- Captions should include any words spoken, identify who is speaking and include any sound effects which are important for understanding.
- You do not need to provide captions for a video if there is surrounding text which provides the same information. For example, if there is a video of someone explaining a legal process, but the surrounding text also describes that process.
Learners who benefit from captions include:
- People who are deaf or hard of hearing who read the captions instead of listening to the content.
- People who find it easier to read and listen to content at the same time, e.g. some people who have cognitive impairments or second language learners.
- People with temporary hearing impairments e.g. someone who has an ear infection which impacts their hearing.
- People affected by situational impairments e.g. someone who is watching a training video while commuting but has forgotten their headphones.
1. Provide captions for an externally hosted video
If you are embedding a video which is hosted on a hosting site (e.g. YouTube or Vimeo), make sure that the video has captions added. Hosting sites normally give you the option to upload a caption file with their video file. Some hosting sites will add automatically generated captions e.g. YouTube (as long as the audio quality is good enough and the English is easy to understand). If you do use automatically generated captions you must always check and edit them. You will always need to add punctuation and correct errors.
Captions added in YouTube
Automatically generated captions with punctuation and word recognition errors
2. Provide captions for an embedded video
Some authoring tools allow you to add caption files e.g. Lectora.
Add caption file
Other tools allow you to add a caption file and also have a caption editing tool. This allows you to add and edit captions directly into your eLearning resource e.g. Storyline.
Captions added with captioning tool
How can I test?
- Play all videos in your eLearning resource without sound and check you have an equivalent learning experience to a learner who is able to hear.
- Some tools, e.g. Lectora, have an accessibility checker if you select the Use Web Accessibility Settings option for your title. The accessibility checker will identify any multimedia objects in your title and ask you to verify that they have synchronised text equivalents.
- 3Play Media: Ultimate guide to closed captioning
Comprehensive guide to everything you need to know about adding closed captions.
- WebAIM: Guide to captions
Detailed guide with an explanation of different types of captions.
- YouTube help centre: Instructions for providing closed captions
How to add and edit captions on YouTube videos.
- 3Play Media: YouTube reasons for captioning video guide
You Guys Need Captions! – Pharrell “Happy” parody
- University of Southampton: Accessible audio-visual media video explainer
Overview of captioning, transcripts, audio description, sign language etc.
|Guideline||1.2 Time based media|
Provide alternatives for time-based media
|WCAG link||1.2.2 Captions (Prerecorded) (Level A)|
|WCAG text||Captions are provided for all prerecorded audio content in synchronised media, except when the media is a media alternative for text and is clearly labeled as such.|
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